Shipping & Delivery Policy

Last updated: 20/06/2026

At The Perfect Box, we take care to prepare and ship orders in the best possible way to ensure they arrive safely and with the quality we promise our customers.

1. Delivery areas

We ship to all areas within Israel.

Some areas may require a longer delivery time due to their geographic location or the policies of the shipping companies.

2. Order processing time

Processing time varies depending on the type of product ordered.

Ready-made products

Usually prepared within:
1 – 3 business days

Custom products

May require:
2 – 7 business days

Depending on the type of personalization and the volume of orders at the time of purchase.

During peak seasons, holidays and special occasions, processing may take longer than usual.

3. Delivery time

After the order is handed over to the shipping company, the estimated delivery time is usually:

1 – 5 business days

The time may vary depending on the delivery area and the shipping company used.

4. Business days

Business days are counted from Sunday to Thursday.

Business days do not include:

• Friday
• Saturday
• Holidays and official public holidays

5. Shipping address

The customer is responsible for entering a correct and complete shipping address.

Entering an incorrect address or phone number may lead to:

• Delivery delays.
• Failed delivery.
• Additional shipping costs.

The store is not responsible for delays caused by incorrect information entered by the customer.

6. Order tracking

The customer may be provided with a shipment tracking number when it is available from the shipping company.

The tracking number can be used to follow the order status until it arrives.

7. Shipping delays

We always strive to meet the estimated timeframes, but some circumstances beyond our control may cause shipping or delivery delays, including:

• Weather conditions.
• Security situations.
• Holidays and busy seasons.
• Technical issues.
• Delays by shipping companies.

The store is not responsible for delays caused by these circumstances.

8. Failed delivery

If the shipment cannot be delivered due to:

• No response to the shipping company.
• Refusal to accept the order.
• An incorrect address.
• The recipient being unavailable.

the shipment may be returned to the store.

In these cases, the customer may bear the shipping or reshipping costs, depending on the situation.

9. Custom orders

Due to the nature of custom products, some orders may require additional preparation time before shipping.

By completing the order, the customer agrees to give the store the time needed to carry out the requested personalization with appropriate quality.

10. Cash on delivery

When choosing cash on delivery, the customer undertakes to accept the order and pay its full amount upon delivery.

The store reserves the right to refuse or restrict the cash on delivery service for certain orders or customers at its business discretion.

The store may also request additional confirmation or an advance deposit for some custom or high-value orders.

11. Contact

For any inquiry regarding shipping or delivery, you can contact us via:

The Perfect Box

Email:
itstheperfectbox@gmail.com

Phone:
0535665010

Haifa – Israel