Custom Products Policy

Last updated: 20/06/2026

At The Perfect Box, we offer a range of custom products and gifts prepared specifically at the customer's request. Due to the special nature of these products, please read this policy carefully before completing your order.

1. What are custom products?

Custom products include all products made or modified at the customer's request, including:

• Adding a name or names.
• Adding a message or special text.
• Adding custom letters or phrases.
• Choosing a special design or layout.
• Any modification made specifically for the customer at their request.

2. Responsibility for the information entered

The customer bears full responsibility for the accuracy of the information entered when ordering, including:

• Names.
• Dates.
• Messages.
• Custom text.
• Any other information requested to be applied to the product.

Please make sure to review all information carefully before completing your order.

The store is not responsible for spelling mistakes or incorrect information entered by the customer.

3. Start of production

Order processing begins after the order has been received and approved by the store.

Once the personalization, production, printing or preparation process has begun, the order cannot be canceled or changed unless the store explicitly agrees.

4. Canceling custom orders

Since custom products are prepared specifically for each customer, an order cannot be canceled once production has begun.

If cancellation is requested before production begins, the store will review the request and make the appropriate decision based on the stage the order has reached.

5. Returns and exchanges

Custom products cannot be returned or exchanged except in the following cases:

• A personalization error caused by the store.
• A name or text applied that differs from the information provided by the customer.
• The product arrived damaged due to a manufacturing or preparation error.

In all other cases, the customer is not entitled to request a return or exchange due to a change of mind or no longer wanting the product after it has been made.

6. Minor differences in the final product

Slight differences may appear between the images shown on the website and the final product due to:

• The nature of the materials used.
• Color differences between screens.
• The nature of handmade work.
• Natural manufacturing variations.

These differences are not considered a product defect.

7. Custom orders and cash on delivery

The store reserves the right to:

• Request additional confirmation before starting production.
• Request an advance deposit for some orders.
• Decline certain custom orders at its business discretion.

The store also reserves the right to restrict or cancel the cash on delivery option for certain customers or custom orders.

8. Custom content

The customer bears full responsibility for any text, messages or content they request to be added to the product.

The store reserves the right to refuse any order that includes:

• Illegal content.
• Offensive or inciting content.
• Content that infringes the rights of others.
• Any content that does not comply with the store's policy.

9. Photos of custom products

The store may use photos of some completed products for marketing and display purposes on the website or social media.

If the customer does not want photos of their order to be used for any marketing purpose, they can inform the store when placing the order and this request will be respected.

10. Contact

For any inquiry regarding custom orders, you can contact us via:

The Perfect Box

Email:
itstheperfectbox@gmail.com

Phone:
0535665010

Haifa – Israel