Return, Refund & Exchange Policy
Return, Refund & Exchange Policy
Last updated: 20/06/2026
At The Perfect Box, we strive to offer high-quality products and an exceptional shopping experience. Please read the following return, refund and exchange policy carefully before completing your purchase.
1. General terms
Returns, exchanges and refunds are subject to the provisions of the Israeli Consumer Protection Law and applicable regulations.
By completing a purchase, the customer confirms their agreement to this policy.
2. Custom products
Custom products include all products prepared or modified specifically for the customer, including:
- Adding names, letters or personal phrases.
- Adding custom messages.
- Choosing a special design or layout at the customer's request.
- Any product manufactured or prepared specifically according to the customer's order.
Due to the special nature of these products, custom products cannot be canceled, returned or exchanged once production of the order has begun, except in the following cases:
- An error in the printed name or text caused by the store.
- The product arrived substantially different from the confirmed order.
- The product arrived damaged due to a preparation or packaging error.
The store is not responsible for spelling mistakes or incorrect information entered by the customer when ordering.
3. Non-custom products
The customer may request to return or exchange non-custom products in accordance with applicable law, provided that:
- The product is unused.
- It is in its original condition.
- It is in its original packaging, if any.
- It has not been damaged or used after receipt.
The store reserves the right to refuse a return request if it turns out that the product has been used, damaged or is missing any of its components.
4. Damaged or incorrect products
If you receive a damaged product or one that differs from your order:
Please contact us within 48 hours of receiving the order and send:
- The order number.
- Clear photos of the product.
- A description of the problem.
The store will review the case and make the appropriate decision, which may include:
- Replacing the product.
- Remaking the product.
- A full or partial refund, depending on the case.
5. Refunds
When a refund is approved, the amount will be returned to the original payment method whenever possible.
The refund process may take several business days, depending on the payment company, bank or financial service provider.
6. Canceling an order before production
The customer may request to cancel an order before it has been prepared or produced.
If the order has already entered production, personalization or packaging, the store reserves the right to refuse the cancellation request or to deduct the costs actually incurred up to the time of cancellation.
7. Cash on delivery
When choosing cash on delivery, the customer undertakes to accept the order and pay for it upon delivery.
Placing an order constitutes agreement to purchase the product according to the specifications chosen by the customer.
If the customer refuses, without a legitimate legal reason, to accept an order that was prepared or personalized specifically for them, the store reserves the right to take appropriate measures to protect its rights and recover direct damages resulting from preparing and shipping the order.
The store also reserves the right to restrict or cancel the cash on delivery option for customers who have previously refused to accept orders or caused financial damage to the store.
8. Shipping fees
In cases where the law allows returns, shipping fees actually paid to the delivery company may not be refunded unless the return is due to an error by the store.
9. Contact
For any inquiry regarding returns, exchanges or refunds, you can contact us via:
The Perfect Box
Email:
itstheperfectbox@gmail.com
Phone:
0535665010
Haifa – Israel